I think sometimes previous salon experience can be a hindrance. Starting fresh helps you not have a paradigm in your head that holds you back. Fantastic Sams gives you everything you need to be successful. You are the background support system for the business — you’re not the one doing the haircuts.
I never thought I’d own a hair salon. It was the furthest thing from my mind. But it made total sense, especially from an affordability standpoint. As it turned out, I didn’t really need to have experience in the hair and beauty field. It probably would have helped me if I had, but it wasn’t necessary.
Other franchises are “cutting salons.” They have a few extra services, but those services are pretty minor in terms of what they provide. The guest service and training and development model that we have allows franchisees to come in and step into a full-service hair salon environment and be well-supported and stronger than what I’ve seen from competitors. As we have more services, we also need to offer more training and education for those services.
Fantastic Sams has been great for me. I wouldn’t go back and change it for the world. I wish I had done it five years earlier. I tell my salon managers that one of the reasons we’ve been so successful is that we have a balance. My stylists come at the business from a technical side, and I come at it from a customer’s side and from having a background in accounting. I feel like I know the level of customer service people want in salons because I’ve been a customer. Between us we’ve got it all covered.